FAQs



​Q: When do I have to book?
​A: The earlier the better for availability.  The larger units sell out very quickly. Let us know when you're ready to reserve and we will email or fax you a lodging contract.

Q: What is included in the price?

A: A beautiful, luxurious condo, access to resort facilities, use of the health club at night (August only),  and significant discounts for the many activities we arrange such as Bromley amusement park, boating, biking, etc.

Q: What is there for smaller children to do?
A: We have a highly discounted deal with Bromley Amusement Park with rides for all ages and an alpine slide. The gondola lift is open every day and is safe for children. There is a play area on the mountain.  However, you cannot let your young children run around outside by themselves. It is not a bungalow colony. The swimming pools do not have kiddie sections. (The Jacuzzis aren't too deep). If you want babysitting, please make your own arrangements.
Q: Where can I see more pictures of the units?
A. http://www.killington.com/summer/plan_your_trip/lodging/managed
Click on Trail Creek, Highridge, or Pinnacle. ​HOWEVER all questions should go through us. The people at the information desk do not know anything about our group and it causes us a lot of difficulties when people call them.
Q: How do I calculate what size unit my family needs?
A: Master bedrooms have only a king or queen bed. Second and third bedrooms usually have either twin beds or one king or queen bed. Usually the living room couch opens to a double bed. Try to figure out which children can be combined in the larger beds and who can sleep on a sofa bed in the living room and you will know what you need.  We will discuss optimal condo size when placing the reservation. 

Q: What do the larger units have?
A: Larger condos (2,3, and 4-bedrooms) have at least two bathrooms.  Some couches open to double beds. All units have porches or patios. 

​Q. Can I have the same unit as last year?
​A: Please let us know as early as possible if you want a specific unit.  We cannot guarantee that you can get the same unit as last year since we don't always get the same units every year and placement is complicated, but we will definitely try our best!

Q: Do the units have air conditioning?
A: It is generally in the 70's by day and cool at night since the resort is about 2,000 feet high up on a mountain. There is therefore no A/C in the condos. 

Q: What maid service is there?
​A: Towels are replaced once a week. Please use your washer /dryer anytime. If you need extra cleaning help, daily towel changes, etc, you can arrange it with the front desk for an extra charge. You must put all garbage neatly in the sealed bins to keep away animals.

Q: What pools are available? ​
A: We have an exclusive health club and pool in the evenings with separate hours for men and ladies. There are indoor and outdoor pools in each development which are often empty but we can’t stop the other tenants, and especially any homeowners, from using them at their convenience.

Q: Is there an Eiruv?

A: The condos are spread out and there are several groupings of condos.  It is therefore not possible for us to make an Eiruv.

Q: What if I don’t have a car?
A:  There are taxis available from Rutland.  You can take Gramps Shuttle​ 802-342-4361. There is also public transportation available (www.thebus.com​) from the hotel to the resort and elsewhere.  It’s $2.00 per person and runs every hour.

Q:Why do they take my credit card for a security deposit?
​A: Everyone has to give a credit card in case of damage or incidentals i.e. long distance phones. B"H our group is very careful and we have had very few problems with this. However, if there is excessive dirt on the carpets, food crumbs on the furniture, etc. they will charge you for cleaning. You will notice that most carpets are very light. In the winter, the skiers wear boots and take them off before they enter the house. If your shoes are not perfectly clean please take off your shoes when entering the house and put on slippers. If you find ANY damage when you move into the house please make a list of it and give it to the front desk so you will not be held responsible.
Q: If I am in the area, can I join your Minyan, activities etc.?​
A: We invest a tremendous amount for use of the shul, chair and table rentals, health club usage, and all overhead. NO OUTSIDERS can use any of our facilities WITHOUT EXCEPTION since using them causes us major loss. We were asked to leave our former location partially because of people who were not part of our program.  I cannot get enough units in the area, and anyone who calls up Killington or homeowners in the area directly causes us serious damage. Please check the Halacha.
​Q: What cities are nearby for shopping, medical care, transportation?
A: The closest city is Rutland, a 30-minute drive, which has Walmart, Price Chopper, and a hospital. Manchester is 1 hour 20 minutes away with many high-fashion outlet stores.  The closest train and plane connections are in Albany, 1 ½ hours away.

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